Role of Emotional Intelligence in Governance

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Emotional intelligence helps the person in effective decision making and build relations with the society. It is a very important skill in leadership. It has five main elements - self regulation, self awareness, motivation, empathy and social skills. It is enumerated  through deep listening to oneself and  listening to others. Such emotional intelligence influences the kind of relations one shares with its environment and people.  Public servants have to deal with various situations involving tolerance, empathy, dedication, trust and compassion which require strong level of emotional intelligence to deal with the situation.

Emotional intelligence matters and if  cultivated affords one the opportunity to realize a more fulfilled and happy life.  The emotional brain responds to an event more quickly than the thinking brain. People tend to become more emotionally intelligent as they age and mature.   

In today's world, one has to focus on the following four in applying emotional intelligence in administrative practices.

1. Emotional Self Management -  which makes us free from being trapped of our feelings. It is what allows us to maintain mental clarity and concentrated energy that leadership demands, and what keeps disruptive emotions from throwing us off - track. It involves emotional self control, adaptability, transparency, initiative,  optimism and  achievement orientation as sub - components.

2. Emotional Self Awareness - Ability to effectively read how one reacts to cues in the environment and be aware of how one's emotions affect performance. Its two sub components are - accurate self assessment and self confidence.

3. Social Awareness - Allows a leader to monitor and adjust strategy, direction and work toward fulfilling a shared vision.  Helps a leader know when to push and capitalize on the momentum of the group and when to pull back and encourage reflection and collective re- examination of purpose and priorities. It has three social competencies - Organisational awareness, Empathy and Service orientation. 

4. Relationship Management - It is cultivating webs of relationships, finding common ground, and using shared vision to motivate people to move forward toward accomplishing a mission or goal. It involves seven  social competencies: Inspirational leadership, Developing others, Conflict Management, Influence, Teamwork and Collaboration, Change catalyst and Building bonds. 

By applying above Emotional Intelligence, Effectiveness and Efficiency in Administration and relationship can be brought. This will also enhance the reputation of individual having Emotional Intelligence and the organisation where he works for.  It is a major factor in our success. Since no one cares how much you know, until they know how much you care.

Emotions can get in the way or get you on the way.        


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