Inspirational Startups Using Artificial Intelligence And Chat Bots Technology

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The evolution of Artificial Intelligence is now in full swing and Chat Bots are a faint splash on a huge wave of progress. A Chat Bot is a computer program that simulates human conversation through voice command or text or both. Chat bot, short of Chatter bot is an artificial intelligence feature that can be used and embedded through any major messaging applications. Typically, a Chat bot will communicate with a real person , but applications are being developed in which two Chat bots can communicate with each other.
With the spread of messengers virtual Chatter bots that imitate human conversations for solving various tasks are becoming increasingly in demand. Chinese we chat Bots can already set medical appointments, call a taxi, send money to friends, check in for a flight and many many more. Presently, Bots have already delivered impressive results in Customer Service. For instance, Star Bucks uses a system that allows customers to easily and quickly place orders using voice commands. The good Chat Bots will tell total price of the order plus when it will be ready.    Another worthy customer service company that uses Bots in Lyft. Customers of the service can use online chat (Slack or Facebook) or Artificial Intelligence chat (Amazon) to request for rides on the service. Following are some practical ways Bots can be used in Customer Service business -
1) Internal Help Desk - When an external service agent does not have an answer to customer's query, logically they refer to Internal Desk. More often, this desk has to respond to same questions over and over again. By using Bots, Customer Service Agent will not have to respond to common concerns.
2) Automation of FAQs - Customers opt for sending E-mails to the company for any query rather than reading through FAQs. By leveraging Chat Bots, Businesses can use appropriate documents to respond to any relevant questions.
3) Offering Confident Responses - Interactive Bots can ascribe a confidence score to their responses. And if the score is below the threshold set, Bots will automatically contact a live agent & come back with a more satisfactory answer. Bots through Machine Learning can respond to similar questions in the future.
4) AI In Online Marketing and E-Commerce - Personalization is the key to every marketing strategy. And so far, Bots have proven to be quite useful in providing personalized responses as compared to E- mails or social media. Bots can be used to interact, build & improve Brand loyalty. Another way E- Commerce players are using AI is in building interactive Sales funnels. Marketers can use AI to group their customers and sell their products & services. If a customer declines to try service or product, the program can analyze the possible reasons to avoid such cases in future. E-mails can be substituted with AI. By using a Messenger Chat Bot, most online marketers are using chat bots to get information about visitors on their site as Pop-up messages. Some other benefits of using AI in E- Commerce include Recouping abandoned Carts, Upselling after purchases, Generating leads, providing useful AI algorithms for product recommendations and boosting customer retention.
Chat Bots are already among top technology trends in Tourism & Hospitality business, Financial and Banking services, HRM and Voice recognition It can be used in anticipating customers by using predictive analysis.
Chat bots are cost effective, time saving and gives customers a personal touch.


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